"Customer always right, bah?...or ...is it...?

On Wednesday night i received a
call from the courier service that send the
acai juice that we purchased.
The lady said that they sent the things to our house
but no one was in...
instead she asked us to go to their place in
Jalan Rasah to take it...

I went...aik?
Courier service is supposed to call
the customers to ensure that they are at home before
sending anything to them...and
not arrive first and then call...
and if no one is in they are supposed to make an
appointment to drop off the courier...

Anyway...i just took the detail and everything and said
we'd only be free on Friday afternoon and Saturday..
Came Friday, Chin didn't go to get it...
and this morning the lady called
and she was very rude indeed...
Chin reminded her that she was supposed to send
the thing but she insisted that we went by the place...

So, when we arrive at this AIRPAK courier place...
(it is a house...double story...)
we asked to speak to the boss...
the wife came out...
and she argued that she
did call...
The fact is there was no miss call or any unfamiliar
number in our phone...
she said she tried to call but couldn't get thru...
If we were to pick our own stuff we
might as well use POS LAJU MALAYSIA
or POS MALAYSIA itself...
and we do not have to spend RM80 for the courier...

The lady was very rude...arguing that Chin was wrong...
That she did call...and they do not go to Seremban 2 area
on Saturday...
Hello...who's doing the business here?
We are the customer...okay....
we deserve an apology for your lousy service...by the way...

In the middle of arguing, a Malay couple arrived...
asked me if that's the courier office...
i said yes...
and i asked if she was also asked to come and pick their
own thing....and if she received any call
from the courier service...
She is even more BRUTAL than Chin...
She said...PENIPU...
Saya tak dapat call pun...takde nombor miss
call kat telepon saya...saya kena call Kelantan
baru tau barang dah sampai...

So i went to talk to the lady again...and explain that
the thing is she has to call to ensure that we are in and not simply send and call
when they arrive at our place...
Stubbornly she said she did...and that i agreed to pick up the thing...
she missed the whole point of the argument here...
I explained again...and she insisted she did...
so i turned to the lady who just arrived and said...
"akak tanya customer ni...die pun tak dapat call...
kalau kita sorang je cakap camtu..it means we ae wrong...
tapi ni dah 2 customer complain..."
Chin was shouting at the top of his voice...
"macam ni ke nak buat bisnes...baik tutup kedai...
bila customer complain...kena marah pulak..."
And the lady beside me also shouted...
"Penipu...saya tak dapat call pun...."
and in the middle of the huha...
we left....
Chin wound down the window and shouted...
"Giler...sendiri salah lagi nak marah orang..."

Well...it does makes me wonder...
What happen to the Customer always right motto?
i guess in Malaysia...this motto is unheard of...
let alone practise by the ppl...

Ah....it is obvious that....
Customer is always out to get you....motto....
being dominant...
Hmm....
it was an interesting event after all...
where Chin argued...then I am usually the quiet one...
also argued...
and after we left....it kinda funny...
somehow...
so...we told our friend to check if they can change
the courier service next time...
we place our order...
Definite...AIRPAK is a no no...